has been our shipper for the past 25 years to destinations within the
Hawaiian Islands, to the Mainland and Canada. Due to harvest conditions
we cannot guarantee that exact selection will be available when we are
ready to ship your order. We try our best to let you know of any
substitutions but sometimes due to the difference in time zones, this
may not always happen. Please know that we will make any necessary
substitution equal to the value of your original selection.
Please allow us 48 hours notice to ship your order. We ship Monday
through Thursday. Once we ship, you will receive an email
with the FedEx tracking number. We ask that
you allow us to release the box without signature to prevent the box
from being returned to the FedEx processing station. If you feel
certain that this is not a good decision due to possible theft, etc,
then let us know when you place the order and will require a signature before leaving the box. There is a $5.00 fee for requiring a signature. FedEx will charge an
additional fee of $10.00 if they have to return to the destination the following day.
IMPORTANT to check your shipping address when placing your order AND when your confirmation is received. We ship using the information you give us so be sure it is correct. We cannot make refunds or reship if the information on the order is incorrect. If you find that your confirmation shows an incorrect shipping address, email firstname.lastname@example.org immediately. We will correct the order and confirm the corrected invoice back to you. Please read your confirmation carefully to be sure all the information is correct.
Our shipping boxes are specifically manufactured boxes for the floral
industry in Hawaii. We pack with gel packs to assure a constant
temperature for as long as possible.
Shipping Options: All
of our flowers are shipped using FedEx Priority Service. Shipping flowers to destinations with extreme
temperatures requires special insulation materials. Your order will be
billed $8.00 for this special service to insure the condition of
the flowers on arrival.
MauiGoose freshly harvested flowers, leis and loose blooms are shipped using FedEx Priority Service.
shipments use International Priority FedEx. In
addition, MauiGoose.com charges $45.00 for every shipment into Canada to
cover customs and taxes. FedEx International Priority Service into Canada starts at $45. for up to 4 lei or 100 to 400 loose blooms (see chart below). There are no deliveries into Canada on the weekends. We prefer to ship Canadian orders at the beginning of the week in case there is a delay in Customs. We limit our shipments into Canada to lei and loose bloom orders. We may not ship into Canada during heavy holiday shipping such as Christmas time. Please email email@example.com before placing a holiday order.
- In areas where there are Agricultural Customs on in-coming products from Hawaii such as Canada and California, MauiGoose is not responsible for any delays.
- Maui Goose cannot reimburse customers for products (nor other charges such as FedEx charges) held or destroyed by Agriculture Inspectors.
- Neighbor island deliveries of fragrant lei orders, best to pick up at FedEx station near the airport rather than flowers traveling in the FedEx van longer than necessary. Lei orders are shipped to arrive the following day and usually available for pick up by noon.
deliveries are not advised especially to California due
to possible agricultural department delays. If you request us to wave this and ship for delivery in California on Saturday, we are not responsible for any delays. FedEx charges extra for Saturday deliveries and therefore $20. will be added to your order if you select a Saturday delivery anywhere on the mainland. No Saturday deliveries to the neighbor islands.
Shipping Rates for Leis & Loose Blooms: Shipping
rates depend on the weight, size and contents of your package. Shipping charges include packing materials, cool paks, and FedEx PRIORITY
service. Federal Express Priority Service is delivered next by 10:30 AM to the west coast and the second day by 10:30 to the rest of the Mainland U.S. On all shipments to areas which are out of major towns, the Priority delivery may be later in the day.
MauiGoose Bouquets show shipping costs on Check Out. FedEx Priority for Bouquets range from $25. to $39. depending on the weight of the box.
Alaska Shipments incur an additional FedEx charge. $15. will be charged to all shipments to Alaska.
Agriculture and Customs Delays: We are not responsible for any delays which are beyond our control.
Please refer to the table below for shipping all Lei and Loose Bloom orders.
On the day of shipping we email the FedEx Tracking Number so that you may track your package by logging onto ww.fedex.com/us or call FedEx at 1 (800) 463-3339.